Are your rates inclusive of all taxes?
Yes, all taxes including city taxes are included in our rates.
Is the rate per room or per person?
The rate is always per room. Be sure to check that you choose the correct room type.
What is the difference between a "twin" room and a "double" room?
A twin room contains two single beds, while a double room contains one double bed.
Is breakfast included in the rates?
No, breakfast is available at 16.05 Euros per person, per day.
What kind of breakfast is offered?
A buffet breakfast.
When is breakfast served?
Breakfast is served from 07.30hrs to 10.30hrs every day.
When can I check in and when do I have to check out?
Check-in is from 14.00hrs and check-out is until 12.00hrs.
Do I pay when I check in or when I check out?
You should pay when you check out.
Can I pay by credit card?
Yes, most major credit cards are accepted.
Does the bathroom have a bathtub or shower, or both?
Bathrooms are equipped with shower only.
Is the establishment open 24 hours a day?
Yes, reception is manned 24 hours.
Which languages are spoken at reception?
English and Español.
What floor is the establishment on, how many floors are there in total and is there a lift/elevator?
The hotel occupies the whole building (with lift/elevator), which has 6 floor(s) in total.
Is room service available? If so, at what times is it available?
Yes, room service is available 24 hours a day.
Do children stay for free? (Note bene: If yes, only ONE child per room can stay for free)
Yes, children up to the age of 12 years old (accompanied by an adult) can stay in the same room free of charge.
Can I ask for a cot/crib in my room? If so, what is the charge for this?
Yes, cots/cribs are available and are free of charge.
What is the charge for air conditioning? Is it seasonal?
Air conditioning is included in each room rate and is available all year round.
Are pets welcome?
No, unfortunately the hotel does not accept pets.
Is parking available at the establishment and if so, do I have to reserve prior to arriving?
No, the hotel does not have its own car park, but there are parking facilities nearby (800 metres).
How much does parking cost?
Parking at the nearby car park is 29 Euros per day.
Can I rent a car at the establishment or nearby?
A car rental services is not directly available at the hotel. However, reception will gladly help you to find a convenient car rental company.
How close is the nearest airport to the establishment?
Barajas: 13 kilometres.
How close are the nearest public transport facilities?
Train: - metres. Underground/Metro/Tram: Serrano - 20 metres. Bus stop: metres.
Yes, all taxes including city taxes are included in our rates.
Is the rate per room or per person?
The rate is always per room. Be sure to check that you choose the correct room type.
What is the difference between a "twin" room and a "double" room?
A twin room contains two single beds, while a double room contains one double bed.
Is breakfast included in the rates?
No, breakfast is available at 16.05 Euros per person, per day.
What kind of breakfast is offered?
A buffet breakfast.
When is breakfast served?
Breakfast is served from 07.30hrs to 10.30hrs every day.
When can I check in and when do I have to check out?
Check-in is from 14.00hrs and check-out is until 12.00hrs.
Do I pay when I check in or when I check out?
You should pay when you check out.
Can I pay by credit card?
Yes, most major credit cards are accepted.
Does the bathroom have a bathtub or shower, or both?
Bathrooms are equipped with shower only.
Is the establishment open 24 hours a day?
Yes, reception is manned 24 hours.
Which languages are spoken at reception?
English and Español.
What floor is the establishment on, how many floors are there in total and is there a lift/elevator?
The hotel occupies the whole building (with lift/elevator), which has 6 floor(s) in total.
Is room service available? If so, at what times is it available?
Yes, room service is available 24 hours a day.
Do children stay for free? (Note bene: If yes, only ONE child per room can stay for free)
Yes, children up to the age of 12 years old (accompanied by an adult) can stay in the same room free of charge.
Can I ask for a cot/crib in my room? If so, what is the charge for this?
Yes, cots/cribs are available and are free of charge.
What is the charge for air conditioning? Is it seasonal?
Air conditioning is included in each room rate and is available all year round.
Are pets welcome?
No, unfortunately the hotel does not accept pets.
Is parking available at the establishment and if so, do I have to reserve prior to arriving?
No, the hotel does not have its own car park, but there are parking facilities nearby (800 metres).
How much does parking cost?
Parking at the nearby car park is 29 Euros per day.
Can I rent a car at the establishment or nearby?
A car rental services is not directly available at the hotel. However, reception will gladly help you to find a convenient car rental company.
How close is the nearest airport to the establishment?
Barajas: 13 kilometres.
How close are the nearest public transport facilities?
Train: - metres. Underground/Metro/Tram: Serrano - 20 metres. Bus stop: metres.
